“Secret Shopping” Group Fitness Using the ACE RRAMP Approach
Key Takeaways “Secret shopping” group fitness classes using the ACE RRAMP Approach™ reveals how instructors can impact participant engagement, confidence and long-term adherence by creating a more welcoming and empowering environment. In this blog, we explore how the ACE RRAMP Approach—Respect, Recognition, Alignment, Mistakes, and Participant—can be used to evaluate … Read more